diff --git a/src/features/workbench/api/operational-task-client.ts b/src/features/workbench/api/operational-task-client.ts
index 5235cda..72834b3 100644
--- a/src/features/workbench/api/operational-task-client.ts
+++ b/src/features/workbench/api/operational-task-client.ts
@@ -198,7 +198,18 @@ const operationalTaskSchema = taskSummarySchema.extend({
 const notificationSchema = z.object({
   notification_id: z.string().uuid(),
   task_id: z.string().uuid(),
-  kind: z.enum(["task_created", "action_pending", "report_updated", "task_completed", "task_failed", "run_delivery_degraded"]),
+  kind: z.enum([
+    "task_created",
+    "action_pending",
+    "report_updated",
+    "task_completed",
+    "task_failed",
+    "run_delivery_degraded",
+    "access_approval_pending",
+    "action_approval_pending",
+    "human_input_required",
+    "external_coordination_failed"
+  ]),
   title: z.string().min(1),
   description: z.string().min(1),
   status: z.enum(["unread", "read"]),
diff --git a/src/features/workbench/map-workbench-page.tsx b/src/features/workbench/map-workbench-page.tsx
index 04fa4fb..bf9ff92 100644
--- a/src/features/workbench/map-workbench-page.tsx
+++ b/src/features/workbench/map-workbench-page.tsx
@@ -110,6 +110,7 @@ import type {
   WorkbenchUser
 } from "./types";
 import { getScheduledConditionIdFromAlertId } from "./utils/scheduled-condition-alerts";
+import { getOperationalNotificationRoute } from "./utils/operational-notification-routing";
 import { createAlertQueueConversationPrompt } from "./utils/scheduled-condition-prompts";
 
 const WORKBENCH_LAYOUT_CSS_VARIABLES = getWorkbenchLayoutCssVariables();
@@ -260,15 +261,18 @@ export function MapWorkbenchPage({
     return condition;
   }, []);
   const workbenchAlerts = useMemo<WorkbenchAlert[]>(() => {
-    const taskNotifications = operationalTasks.notifications.map((notification) => ({
-      id: `operational-task-notification:${notification.notification_id}`,
-      conditionId: operationalTaskConditionId(notification.task_id),
-      title: notification.title,
-      description: notification.description,
-      severity: notification.kind === "task_failed" ? "critical" as const : "warning" as const,
-      occurredAt: notification.created_at,
-      time: new Intl.DateTimeFormat("zh-CN", { hour: "2-digit", minute: "2-digit", hour12: false }).format(new Date(notification.created_at))
-    }));
+    const taskNotifications = operationalTasks.notifications.flatMap((notification) => {
+      const route = getOperationalNotificationRoute(notification.kind);
+      return route ? [{
+        id: `operational-task-notification:${notification.notification_id}`,
+        conditionId: operationalTaskConditionId(notification.task_id),
+        title: notification.title,
+        description: notification.description,
+        severity: route.severity,
+        occurredAt: notification.created_at,
+        time: new Intl.DateTimeFormat("zh-CN", { hour: "2-digit", minute: "2-digit", hour12: false }).format(new Date(notification.created_at))
+      }] : [];
+    });
     return operationalTasks.available ? [...taskNotifications, ...runtimeWorkbenchAlerts] : runtimeWorkbenchAlerts;
   }, [operationalTasks.available, operationalTasks.notifications, runtimeWorkbenchAlerts]);
   const collapseAgentPanel = agent.collapsePanel;
diff --git a/src/features/workbench/utils/operational-notification-routing.test.ts b/src/features/workbench/utils/operational-notification-routing.test.ts
new file mode 100644
index 0000000..8d9c7d0
--- /dev/null
+++ b/src/features/workbench/utils/operational-notification-routing.test.ts
@@ -0,0 +1,31 @@
+import { describe, expect, it } from "vitest";
+import { getOperationalNotificationRoute } from "./operational-notification-routing";
+
+describe("getOperationalNotificationRoute", () => {
+  it.each(["task_created", "report_updated", "task_completed"] as const)(
+    "keeps normal lifecycle notification %s out of exception handling",
+    (kind) => expect(getOperationalNotificationRoute(kind)).toBeNull()
+  );
+
+  it("routes failures, approvals, human input, and external coordination", () => {
+    expect(getOperationalNotificationRoute("task_failed")).toEqual({
+      category: "task_exception",
+      severity: "critical"
+    });
+    expect(getOperationalNotificationRoute("access_approval_pending")?.category)
+      .toBe("human_approval");
+    expect(getOperationalNotificationRoute("action_approval_pending")?.category)
+      .toBe("human_approval");
+    expect(getOperationalNotificationRoute("human_input_required")?.category)
+      .toBe("human_input");
+    expect(getOperationalNotificationRoute("external_coordination_failed")).toEqual({
+      category: "external_coordination",
+      severity: "critical"
+    });
+  });
+
+  it("keeps legacy action notifications visible during the database rollout", () => {
+    expect(getOperationalNotificationRoute("action_pending")?.category)
+      .toBe("human_approval");
+  });
+});
diff --git a/src/features/workbench/utils/operational-notification-routing.ts b/src/features/workbench/utils/operational-notification-routing.ts
new file mode 100644
index 0000000..d413d69
--- /dev/null
+++ b/src/features/workbench/utils/operational-notification-routing.ts
@@ -0,0 +1,33 @@
+import type { OperationalTaskNotification } from "../api/operational-task-client";
+
+export type OperationalNotificationCategory =
+  | "task_exception"
+  | "human_approval"
+  | "human_input"
+  | "external_coordination";
+
+export type OperationalNotificationRoute = {
+  category: OperationalNotificationCategory;
+  severity: "warning" | "critical";
+};
+
+const NOTIFICATION_ROUTES: Partial<
+  Record<OperationalTaskNotification["kind"], OperationalNotificationRoute>
+> = {
+  task_failed: { category: "task_exception", severity: "critical" },
+  run_delivery_degraded: { category: "task_exception", severity: "critical" },
+  action_pending: { category: "human_approval", severity: "warning" },
+  access_approval_pending: { category: "human_approval", severity: "warning" },
+  action_approval_pending: { category: "human_approval", severity: "warning" },
+  human_input_required: { category: "human_input", severity: "warning" },
+  external_coordination_failed: {
+    category: "external_coordination",
+    severity: "critical"
+  }
+};
+
+export function getOperationalNotificationRoute(
+  kind: OperationalTaskNotification["kind"]
+): OperationalNotificationRoute | null {
+  return NOTIFICATION_ROUTES[kind] ?? null;
+}